General conditions of Sale

1. General Provisions

These general conditions of sale (hereinafter, “General Conditions”) apply to all sales of products (hereinafter, “Products” or “Product”) purchased through the website (hereinafter, ” Site “).

The use of the distance selling service described in these General Conditions is reserved exclusively for consumers (hereinafter, “Customers” or the “Customer”), understood as natural persons acting for purposes unrelated to their commercial, business or professionally carried out.

The language available to conclude the contract is Italian.

The Customer is required to carefully read the General Conditions that have been made available to him on the Site, in order to allow them to be stored and reproduced by the Customer pursuant to art. 12 of the Legislative Decree 9 April 2003, n. 70.

The contracts concluded with Allegrini Arte (as defined below) through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) and by Legislative Decree 9 April 2003, n. 70 (hereinafter, “Ecommerce Decree”).

2. Identification of the seller

The seller is Allegrini Arte Srl

Piazzale Cesare Battisti 17 | 25128 Brescia BS – Italy

Tel: (+39) 030 716376 | Mail:

CF / VAT number 02990000982

(hereinafter “Allegrini Arte”)

3. Information relating to the Products

The information relating to «Allegrini Arte» Products which can be sold remotely through the Site are available on the Site itself.

The aforementioned information is provided in accordance with articles 52 and 53 of the Consumer Code.

4. Price

The prices of the products are inclusive of all taxes and duties. All prices are expressed in Euros.

5. Order of Products

The essential characteristics and prices of the Products are shown in the offer relating to each Product.

To purchase the Products, the Customer must complete and send the order form in electronic format to Allegrini Arte, following the instructions contained on the Site. The Customer must put the Product in the appropriate “cart” and, after having read the General Conditions, with particular reference to the contribution for delivery costs and the methods of exercising the right of withdrawal, and the Privacy Policy, must select the desired payment method and choose the “send order” option.

Before submitting your purchase order, the Customer will have the opportunity to correct any data entry errors by following the appropriate modification procedure contained on the Site. In particular, the Customer has the right to modify the quantity of the Products he intends to purchase, by adding or deleting one or more Products from the “cart”.

By sending the order, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions.

The Customer will have the possibility to view and follow the status of his order through the “Orders” area of his account.

Allegrini Arte reserves the right to evaluate the acceptance of orders received. Allegrini Arte will notify the Customer of any inability to accept orders received within 30 days from the day following the day on which the Customer sent the order to Allegrini Arte and will refund any sums already paid by the Customer for the payment of the supply.

6. Methods of payment

The Customer can pay the price of the Products and the related delivery costs by credit card, Paypal service and by bank transfer.


The transaction will be charged to the Customer’s credit card only after that

a) the credit card details have been verified,

b) the debit authorization has been received from the company issuing the credit card used by the Customer e

c) the availability of the Product has been confirmed by Allegrini Arte.

No charge will be made at the time the order is sent, except for the expenses necessary to ascertain the validity of the credit card data which will be immediately refunded.

Allegrini Arte also accepts payments made by bank transfer. Any bank charges will be charged to the customer.

In the event that, for any reason, the debit of the amounts due by the Customer proves impossible, the sales process is automatically canceled and the sale automatically canceled.

7. Confirmation of receipt of the order

In compliance with the provisions of art. 53 of the Consumer Code, the Customer receives, at the time of the execution of the contract, by email, the confirmation of receipt of the purchase order sent by the Customer, containing a summary of the General Conditions, the essential characteristics of the ordered product, the its price, the amount paid, the existence of the right of withdrawal – with an indication of the times and methods for returning the asset – the geographical address to submit any complaints and information on assistance services and commercial guarantees existing.

8. Ineffectiveness of the order

No contract must be considered concluded between Allegrini Arte and the Customer if Allegrini Arte has reasonable grounds to believe that the Customer does not operate on the basis of an effective and genuine interest in purchasing the products ordered, or abuses the right of withdrawal recognized by the ‘Article 12 below.

In such cases, the order sent by the Customer must be deemed to have no effect whatsoever. Allegrini Arte will send to the Customer, by e-mail, a communication certifying the non-conclusion of the Contract, also taking care of the cancellation of any charge and / or expense charged to the Customer.

9. Transport and delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer. In any case, the Customer has the right to request the delivery of the products to a natural person of his choice, whose residence or domicile is within the same state of belonging. At the time of delivery, the signature of an adult over 18 years of age will be required. No deliveries will be made to post office boxes.

For each order placed on the Site, Allegrini Arte issues an invoice / receipt for the goods shipped, sending it by e-mail or post to the holder of the order, pursuant to Presidential Decree 445/2000 and Legislative Decree 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after its issue.

For purchases over € 2500.00, an invoice must be issued, and the customer will then be asked for all the data necessary for the same.

Delivery costs are charged to the Customer and are clearly highlighted on the Site and in the order form.

All purchases will be delivered by express courier chosen by the Customer during the purchase phase from those proposed by Allegrini Arte (hereinafter, “Courier”) from Monday to Friday, excluding holidays and national holidays. Allegrini Arte is not responsible for unforeseeable delays.

Allegrini Arte will send the Customer a confirmation e-mail once the Products have been shipped, in which the tracking number of the shipment will be specified, through which it will be possible to view, after entering the courier’s website, the status of the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with the article of the Consumer Code, the Products will be delivered within a maximum period of 30 (thirty) days from the day following that in which the Customer sent the order to Allegrini Arte, unless Allegrini Arte communicates – within the same term, by e-mail – the impossibility of delivering the ordered goods following the unavailability, even temporary, of the Products. In the event of such communication, Allegrini Arte will refund any sums already paid by the Customer for the payment of the supply.

In the event that, following Allegrini Arte’s communication of a delay in the delivery date, the Customer wishes to cancel the Order, any amount already paid by the same will be refunded as soon as possible, and in any case no later than 30 (thirty ) days from the day following that on which the Customer sent the order to Allegrini Arte.

For the delivery of the goods, the presence of the Customer or his representative at the address of the recipient indicated in the order is required. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and / or the Products or the mismatch in the number of packages must be immediately notified by means of a written check on the Courier’s proof of delivery. Once the Courier’s document has been signed, the Customer will not be able to make any objection about the external characteristics of the package delivered.

10. Right of withdrawal

Allegrini Arte wishes to guarantee complete customer satisfaction.

Information relating to the exercise of the right of withdrawal

A. Standard instructions on withdrawal – pursuant to Article 49, paragraph 4, – Right of withdrawal

You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and designated by you acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration, to:

Allegrini Arte Srl

Corso Aldo Moro, 100 | 25030 Rudiano BS – Italy


To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery to offered us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, he will not have to incur any costs as a consequence of this reimbursement. The refund can be suspended until the goods are received. If the payment was made by credit card, Paypal or bank transfer, it is possible to request a refund of the value of the returned goods only.

Please return the goods or deliver them to:

Allegrini Arte Srl

Corso Aldo Moro, 100 | 25030 Rudiano BS – Italy


without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.

The direct costs of returning the goods will be at your expense, as well as the restoration of the packaging necessary for the care of the goods. The cost is estimated to be a maximum of about € 50.00

You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

B. Model withdrawal form

– pursuant to article 49, paragraph 1, lett. h) –

(complete and return this form only if you wish to withdraw from the contract)

– Recipient [the name, geographical address and, if available, the telephone number, fax number and e-mail addresses must be entered by the professional]:

– Hereby I / we (*) notify the withdrawal from my / our (*) sales contract of the following goods / services (*)

– Ordered on (*) / received on (*)

– Name of the consumer (s)

– Address of the consumer (s)

– Signature of the consumer (s) (only if this form is notified on paper)

– Date

(*) Delete where inapplicable.


Allegrini Arte will not be responsible for reimbursement or compensation relating to Products returned but which have never been received by Allegrini Arte due to loss, theft or damage that are not attributable to Allegrini Arte.

If the Customer wishes to modify or cancel the order presented, he must promptly send an e-mail to Once the Product has been shipped, the order cannot be canceled or modified until the shipped goods have been returned to Allegrini Arte. In this case, reference is made to the rules on returns described above.

11. Product Replacement

Allegrini Arte intends to provide Customers with the possibility of replacing the Products purchased through the Site.

To obtain the replacement of a Product it is necessary to follow the procedure indicated below.

The Customer who is not fully satisfied must keep all the documentation relating to the delivery and the Product itself in its original packaging and immediately contact Allegrini Arte by e-mail at the following address:

The Product to be replaced must be received, in normal condition, at the following address: 

Allegrini Arte Srl

Corso Aldo Moro, 100 | 25030 Rudiano BS – Italy. 

The fulfillment of the new order is subject to the availability of the requested Products.

The shipping costs relating to the return of the Product are charged to the Customer unless otherwise specified and if not previously agreed directly with an Allegrini Arte employee, who may use his courier for the change. Shipments made by the Customer without authorization or with methods other than those proposed by Allegrini Arte or with couriers other than those offered will not be refunded and will remain the responsibility of the Customer.

12. Lack of conformity

In case of lack of conformity of Products sold by Allegrini Arte, the Customer must immediately contact Allegrini Arte at the email address or at one of the telephone numbers listed on the contact page.

The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to an adequate reduction in the price or to terminate the contract. The Customer loses these rights if he does not report the lack of conformity to Allegrini Arte within two months from the date on which he discovered the defect. The direct action to assert the defects not intentionally concealed by Allegrini Arte for the goods that make use of the guarantee right prescribes, in any case, within twenty-six months from the delivery of the goods.

13. Errors

The information relating to the Products provided on the Site is constantly updated.

However, the complete absence of errors cannot be guaranteed.

Allegrini Arte reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior notice.

14. Applicable law and competent court

These General Conditions are governed by Italian law and must be interpreted in accordance with Italian law.

For disputes arising from the interpretation, validity and / or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the consumer, if located in the Italian territory.

15. Contacts

For further information, please write to the following e-mail address: 

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